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Terms and conditions – WoolWale.in

Terms & Last Updated: November 2026

Welcome to WoolWale.in! We are happy to have you here. These Terms & Conditions explain the rules and guidelines for using our website and purchasing products from our store. By accessing our website or placing an order, you agree to these terms. Please read them carefully before using our services.

1. Introduction

WoolWale.in is an online store offering wool, yarn, knitting materials, crochet supplies and other related products. We aim to provide quality products and a convenient shopping experience to our customers.

By using our website, you agree to follow these Terms & Conditions and our Privacy Policy. If you do not agree with these terms, please do not use our website or place an order.

2. Products & Services

  • We make every effort to display accurate product images, descriptions, colors, sizes and specifications.

  • Actual product colors may vary slightly depending on your screen, device or display settings.

  • Product availability may change without prior notice.

  • We reserve the right to modify product details, descriptions, images or prices whenever necessary.

  • Customers are requested to read the product description carefully before placing an order.

3. Orders & Customer Responsibilities

  • Customers must provide accurate name, contact number, email address and shipping address while placing an order.

  • Please review your order details carefully before completing payment.

  • Once an order is placed, it may not be possible to make changes to the product, quantity or delivery address.

  • We reserve the right to cancel or refuse an order in cases of incorrect information, payment issues, stock unavailability or suspected fraudulent activity.

  • Customers are responsible for keeping their account login details secure.

4. Payments & Billing

All payments are processed through the payment methods available on our website.

  • Customers must provide correct billing and payment information.

  • Orders will be processed after successful payment confirmation.

  • We do not store complete debit card or credit card details on our servers.

  • Product prices and applicable shipping charges will be displayed during checkout.

  • Prices may change at any time without prior notice. However, changes will not affect an order that has already been confirmed, except where legally required.

5. Shipping & Delivery

  • Orders are processed after successful payment confirmation.

  • Delivery time may vary depending on the delivery location, courier service and other circumstances.

  • Shipping charges, if applicable, will be shown during checkout.

  • Customers must provide a complete and correct delivery address.

  • We are not responsible for delays caused by courier companies, weather conditions or other circumstances beyond our reasonable control.

  • Customers are requested to check their package upon delivery and contact us if there is any issue.

6. Order Cancellation

  • Once an order is placed, it cannot normally be cancelled.

  • In exceptional cases, a cancellation request may be approved if the order has not yet been dispatched.

  • If a cancellation is approved before dispatch, a 4% deduction may apply towards non-refundable payment gateway charges, where applicable and legally permissible.

  • The remaining eligible amount will be refunded to the original payment method.

  • Once an order has been dispatched, cancellation requests will generally not be accepted.

7. Returns, Refunds & Exchanges

We want every customer to receive the correct product in good condition.

  • Returns and exchanges are accepted only for damaged, defective or incorrectly delivered products, subject to verification.

  • Customers must contact us within 48 hours of receiving the order.

  • Please share your order number along with clear photographs or videos showing the issue.

  • Our team will review the request and provide instructions for the return or exchange process.

  • Products must be returned in their original condition, along with their original packaging where applicable.

  • Returns or exchanges will be processed only after verification and approval.

  • Refunds, where approved, will be issued through the original payment method.

  • Change-of-mind returns may not be accepted unless required by applicable law.

8. Prohibited Activities

While using WoolWale.in, customers agree not to:

  • Use the website for any illegal or fraudulent activity.

  • Attempt to hack, damage or disrupt the website.

  • Misuse website content, images or product information.

  • Provide false information while placing an order.

  • Engage in any activity that may affect the security or proper functioning of the website.

9. Intellectual Property Rights

All content available on WoolWale.in, including logos, product images, descriptions, graphics, website design and other materials, belongs to WoolWale.in or its respective owners.

No content may be copied, reproduced, distributed or used for commercial purposes without prior written permission.

10. Privacy & Data Protection

We respect the privacy of our customers.

When you visit our website or place an order, we may collect personal information such as your name, email address, phone number, shipping address and order details.

This information is used to:

  • Process and deliver customer orders.

  • Provide order updates and customer support.

  • Manage payments and transactions.

  • Improve our website and shopping experience.

  • Meet applicable legal requirements.

We use reasonable measures to protect customer information. We do not sell personal information to third parties.

For more information, please read our Privacy Policy.

11. Limitation of Liability

We make reasonable efforts to maintain our website and provide accurate product information. However:

  • We do not guarantee uninterrupted or error-free website access.

  • Minor differences in product colors may occur due to screen and display settings.

  • We are not responsible for losses caused by circumstances beyond our reasonable control.

  • Nothing in these terms limits any consumer rights or legal responsibilities that cannot be excluded under applicable law.

12. Account Suspension & Termination

We reserve the right to suspend or restrict access to an account if we identify fraudulent activity, misuse of the website or violation of these Terms & Conditions.

Any such action will be subject to applicable laws and consumer rights.

13. Changes to Terms & Conditions

We may update or modify these Terms & Conditions whenever necessary.

Any changes will be published on this page with an updated revision date. Customers are encouraged to review this page periodically.

14. Governing Law

These Terms & Conditions are governed by the applicable laws of India. Any disputes arising in connection with these terms will be subject to the jurisdiction of competent courts in India.

15. Contact Us

If you have any questions regarding these Terms & Conditions, orders, payments, shipping, returns or exchanges, please contact us.

Website: https://woolwale.in

Email: support@woolwala.com

Contact Page: https://woolwala.com/contact

We appreciate your trust in WoolWale.in and thank you for shopping with us!

Happy Shopping!

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